Privacy Policy

In order for you to know what personal information we collect from you and for what purposes we use it, please read the information below.

For questions concarning data protection, please contact us at : info@tomodomo.ch

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1. What data do we process when you visit our website?

When you visit our website, our servers temporarily store each access in a log file. As in principle with every connection to a web server, the following technical data is recorded without your intervention and stored until automatically deleted by us:

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• the IP address of the requesting machine;

• the name of the owner of the IP address range (usually your Internet Access Provider);

• the date and time of the access;

• the website from which the access was made (referrer URL) with the search word used, if applicable;

• the name and URL of the rretrieved file;

• the status code (e.g. error message);

• the operating system of your computer;

• the browser you are using (type, version and language);

• the transmission protocol used (e.g. HTTP/1.1);

• if applicable, your username from a registration/ authentication

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We collect this non-personal and personal data for the following purposes:

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To provide and implement the services;

• to provide our users with ongoing customer service and technical support;

• to contact our visitors and users with general or personalised notices and promotional messages related to the service;

• to compile aggregated statistical information and other aggregated and/ or derived non-personal information that we or our business partners may use to provide and improve our services;

• to comply with applicable laws and regulations.

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2. What data do we collect when you apply for a room or book a room with us?

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You have the opportunity to book a room directly through our website. For this we require the following information:

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• First name;

• Surname;

• E-mail address;

• Mobile number;

• Country;

• Contact of your employer;

• Date of birth;

• Payment information;

• Passport or ID;

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We use this data and any additional information you voluntarily provide only to be able to offer and deliver our service to you in the best possible way. The processing of this data is therefore necessary to carry out pre-contractual and contractual measures.

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3. What are cookies? Do we need cookies?

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In many ways, cookies help to make your visit to our website easier, more enjoyable and more meaningful. Cookies are information files that your web browser automatically saves on your computer's hard drive when you visit our website. In particular, we use the following cookies:

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• Technically necessary cookies;

• Performance cookies;

• Functional cookies;

 

For example, we use these cookies to temporarily store your selected services and entries when you fill out a form on the website, so that you do not have to repeat the entry when you visit another subpage.

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Most internet browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a notification always appears when you receive a new cookie. Disabling cookies may prevent you from using all the features of our website.

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4. Do we need tracking tools?

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We use the web analysis service of Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, for the purpose of the needs-based design and continuous optimisation of our website.

To deactivate Google Analytics, Google provides a browser plug-in.

 

Google Analytics uses cookies. These are small text files that make it possible to store specific user-related information on the user's device. These make it possible to analyse the use of our website by Google. The information collected by the cookie about the use of our website (including your IP address) is usually transmitted to a Google server in the USA and stored there. We would like to point out that on this website Google Analytics has been extended by the code "gat._anonymizeIp();" in order to ensure an anonymised collection of IP addresses (so-called IP masking).

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If anonymisation is active, Google truncates IP addresses within member states of the European Union or in other states party to the Agreement on the European Economic Area, which means that it is not possible to determine your identity. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google complies with the privacy policy of the Privacy Shield Agreement and is registered with the Privacy Shield program of the US Department of Commerce and uses the information collected to evaluate the use of our websites, to compile reports for us in this regard and to provide other services to us in this regard. You can find out more .

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Google AdWords

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This website uses Google conversion tracking. If you have accessed our website via an ad placed by Google, Google AdWords places a cookie on your computer. The conversion tracking cookie is placed when a user clicks on an ad placed by Google.

 

These cookies cease to be valid after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognise that the user has clicked on the ad and has been redirected to that page. Each Google AdWords customer receives a different cookie. As a result, cookies cannot be tracked through the websites of AdWords customers.

 

The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers find out the total number of users who have clicked on their ad and have been redirected to a page with a conversion tracking tag. However, they do not receive any information that identifies users personally.

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Google Remarketing

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This website uses the remarketing function of Google Inc. The function serves to present interest-based advertisements to website visitors within the Google advertising network. A so-called "cookie" is stored in the website visitor's browser, which makes it possible to recognise the visitor when they visit websites that belong to the Google advertising network. On these pages, the visitor may be presented with advertisements that refer to content that the visitor has previously viewed on websites that use Google's remarketing feature.

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According to its own information, Google does not collect any personal data during this process. If you do not wish to use the Remarketing feature of Google, you can deactivate it by making the appropriate settings. Alternatively, you can disable the use of cookies for interest-based advertising via the Advertising Network Initiative.

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Google reCAPTCHA

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This website uses the reCAPTCHA service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").

The purpose of the query is to distinguish whether the data is entered by a human being or by automated, machine processing. The query includes sending the IP address and, if applicable, other data required by Google for the reCAPTCHA service to Google. For this purpose, your input will be transmitted to Google and used there. However, Google will first truncate your IP address within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.

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On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser as part of reCAPTCHA will not be merged with any other data held by Google. Your data may also be transmitted to the USA. For data transfers to the USA, an adequacy decision of the European Commission, the "Privacy Shield", is available. Google participates in the "Privacy Shield" and is subject to the requirements. By pressing the query, you consent to the processing of your data. The processing is carried out on the basis of Art. 6 (1) lit. a GDPR with your consent. You may revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of your consent up to the revocation.

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For more information on Google reCAPTCHA and the accompanying Privacy Statement, please visit

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Google AdSense

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This website uses Google AdSense, a service for embedding advertisements from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google AdSense uses so-called "cookies", text files that are stored on your computer and that enable an analysis of the use of the website. Google AdSense also uses so-called web beacons (invisible graphics). These web beacons allow information such as visitor traffic on these pages to be evaluated.

 

The information generated by cookies and web beacons about the use of this website (including your IP address) and the delivery of advertising formats is transmitted to a Google server in the USA and stored there. This information may be passed on by Google to contractual partners of Google. However, Google will not combine your IP address with other data stored by you. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do so, you may not be able to use the full functionality of this website. By using this website, you agree to the processing of the data collected about you by Google in the manner and for the aforementioned purpose.

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Google Web Fonts

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This website uses so-called web fonts, which are provided by Google, for the uniform display of fonts. When you visit a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. If your browser does not support web fonts, a default font is used by your computer.

Further information on Google Web Fonts can be found here at  and in the Google Privacy Policy. 

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Google Tag Manager 

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Google Tag Manager is a solution that allows us to manage so-called website tags via an interface and thus to integrate e.g. Google Analytics and other Google marketing services into our online offer. The Tag Manager itself, which implements the tags, does not process any personal data of the users. With regard to the processing of users' personal data, please refer to the following information on the Google services. 

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5. Is this data stored or linked?

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Our company is hosted on the Wix.com platform. Wix.com Inc. provides us with the online platform through which we can sell our products and services to you. Your information may be stored through Wix.com's data storage, databases and general Wix.com applications. You store your information on secure servers behind a firewall. Wix.com Inc. has servers all over the world, including Europe and the United States. Your information is systematically collected and linked to process your orders and perform contractual services. The processing of this data is based on our legitimate interest in customer-friendly and efficient customer data management. Here you can find the privacy policy of Wix.com Inc. 

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6. How long will your data be kept?

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We store personal data only for as long as it is necessary to use the aforementioned processes in the context of our legitimate interest. Contractual data are kept by us for longer periods of time, as this is required by statutory retention obligations.

 

Retention obligations that oblige us to retain data arise in particular from the provisions on accounting, civil law and tax law. According to these provisions, business communications, concluded contracts and accounting documents must be retained for up to 10 years.

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7. Disclosure of the data to further third parties

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We will only disclose your personal data to other third parties if you have expressly consented to this, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship. In addition, we pass on your data to third parties to the extent that this is necessary in the context of the use of the website and the processing of contracts (also outside the website), namely the processing of your orders.

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With whom did we create our website?

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Wix.com, Inc. is a service provider to whom the personal data collected through the websites may be passed on or accessed is Wix.com, Inc.

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We have no influence on the processing of personal data by Wix.com, Inc., so please read their privacy policy here.

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Who is our credit card provider?

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On our website, we offer the option of paying by credit card, for which we work together with Wix Payments. The purpose of the transfer of personal data is the payment administration. For the handling of personal data, please refer to the data protection statement of Wix Payments.

 

All direct payment gateways offered by Wix.com and used by our company comply with PCI-DSS standards, which are administered by the PCI Security Standards Council, a joint initiative of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help to ensure the secure handling of credit card information by our online shop and its service provider.

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Social plug-ins

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We use social plug-ins from Instagram. In this way, we offer you the opportunity to visit our Instagram account by clicking on the corresponding button on the website.

We have no control over the processing activities of this social media platform, so please read their privacy policy here before accessing the platform.

 

Furthermore, this website uses functions provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA . When you access our pages with Facebook plug-ins, a connection is established between your browser and the Facebook servers. Data is already transmitted to Facebook in this process.

 

If you have a Facebook account, this data can be linked to it. If you do not wish to associate this data with your Facebook account, please log out of Facebook before visiting our site. Interactions, in particular the use of a comment function or the clicking of a "Like" or "Share" button, are also passed on to Facebook. You can find out more here. 

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8. Transmission of personal data abroad

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We are also entitled to transfer your personal data to third parties (contracted service providers) abroad for the purposes of the data processing described in this Privacy Policy. They are obliged to protect your personal data to the same extent as we ourselves. If the level of data protection in a country does not correspond to that of Switzerland or Europe, we contractually ensure that the protection of your personal data corresponds to that of Switzerland or the EU at all times.

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9. Is there the same protection when data is transferred to the US?

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For reasons of completeness, we would like to point out to users domiciled or registered office in Switzerland that in the USA there are surveillance measures by US authorities which generally allow the storage of all personal data of all persons whose data has been transmitted from Switzerland to the USA. This is done without any differentiation, restriction or exception on the basis of the objective pursued and without any objective criterion allowing access by the US authorities to the data and their subsequent use to be limited to very specific, strictly limited purposes capable of justifying the interference associated with both access to the data and its use. In addition, we would like to point out that in the United States there are no legal remedies available to data subjects from Switzerland that allow you to obtain access to your data and to have it corrected or deleted, or that there is no effective legal protection against general access rights of US authorities. We explicitly draw your attention to this legal and factual situation in order to enable an informed decision to consent to the use of your data.

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For users residing in a Member State of the EU or Switzerland, we would like to point out that, from the EU's point of view, the US does not have an adequate level of data protection, including due to the issues mentioned in the previous section. To the extent that we have explained in this Privacy Statement that recipients of data (such as Google) are based in the USA, we will ensure that our partners have an appropriate level of protection of your data, either by contractual arrangements with these companies or by ensuring that these companies are certified under the Swiss-US Privacy Shield.

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10. Is your data safe with us?

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We use appropriate technical and organisational security measures to protect your personal data stored with us against manipulation, partial or total loss and against unauthorised access by third parties. Our security measures are continually improved in line with technological developments.

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You should always keep your login data confidential and close the browser window when you have stopped communicating with us, in particular if you are using your computer, tablet or smartphone together.

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We also take the company's internal data protection very seriously. Our employees and the service companies commissioned by us have been obliged by us to maintain confidentiality and to comply with the provisions of data protection law.

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11. Right to information, rectification, erasure and restriction of processing as well as data portability

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You have the right to receive information about the personal data that we store about you upon request. In addition, you have the right to rectify inaccurate data and the right to delete your personal data, unless this is prevented by a statutory retention obligation or a provision of permission that allows us to process the data. You also have the right to demand back from us the data you have given us (right to data portability). On request, we will also pass the data on to a third party of your choice. You have the right to receive the data in a common file format.

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You can contact us for the aforementioned purposes via the email address info@tomodomo.ch. In order to process your requests, we may, at our discretion, require proof of identity.

In many countries, you also have the right to lodge a complaint with the relevant data protection authority if you have concerns about how we process your data.

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These rights are subject to applicable data protection laws and may therefore be either more limited or more extensive. You have the right to complain to a data protection authority at any time.

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12. What law do we apply? And where is the law applied?

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This Privacy Statement and any agreements concluded on the basis of or in connection with this Privacy Statement shall be governed by Swiss law, unless the law of another country is compulsorily applicable. 

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The place of jurisdiction is Zurich, unless a different place of jurisdiction is required.

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13. Can this declaration be amended?

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Should individual parts of this data protection declaration be invalid, this shall not affect the validity of the remaining data protection declaration. The invalid part of the data protection declaration shall be replaced in such a way that it is as close as possible to the economically intended purpose of the invalid part.

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Due to the further development of our website and offers or due to changed legal or regulatory requirements it may become necessary to amend this data protection declaration. The current data protection declaration is published on our website.

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This page was last modified on 20.05.2023. If you have any questions or comments regarding our legal notices or data protection, please contact us at info@tomodomo.ch.

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